Common Issues & Solutions
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Email Solutions
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Check Your Spam Folder
Invoice emails sometimes end up in spam. Check your junk/spam folder and mark Paymavo as a trusted sender.
Verify Email Address
Ensure the email address in your account settings is correct and verified.
Resend the Invoice
Try resending the invoice from your dashboard. If it still doesn't arrive, contact support.
Payment Solutions
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Try a Different Card
If one card fails, try using a different credit or debit card.
Verify Card Details
Double-check that the card number, expiry date, and CVV are entered correctly.
Contact Your Bank
Your bank may be blocking the transaction. Contact them to authorize payments to Stripe.
Troubleshooting Questions
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Why didn't my client receive the invoice email?
Check their spam folder, verify the email address is correct, and ensure your emails aren't being blocked. You can also resend the invoice from your dashboard.
I can't log in to my account
Try resetting your password using the 'Forgot Password' link. If that doesn't work, clear your browser cache or try a different browser.
Why did my payment fail?
Common reasons include insufficient funds, expired cards, or bank restrictions. Try a different card or contact your bank to authorize the payment.
My invoice won't load
Try refreshing the page, clearing your browser cache, or using a different browser. If the problem persists, contact support.
My changes aren't being saved
Ensure you have a stable internet connection and click the 'Save' button. If using autosave, wait a few seconds after making changes.
Why is Paymavo running slowly?
Try clearing your browser cache, closing unused tabs, or using a different browser. Check your internet connection speed as well.